questionz
Here are the answers to some usual questions we've received over time.
If you cannot find the answers to your questions or if you want to know
more about a specific subject and you're not satisfied by the answers provided here do not hesitate to contact us using the information provided on the contact page.
We usually answer any e-mail message within one working day.
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THE FULL MONTHLY MEMBERSHIP PLAN
Q. Why doesn't your e-mails reach my Inbox folder?
A. The most likely reason for that problem is that you may have some kind of spam guard filter on. Please add our addresses to your e-mail's Address Book in order to avoid this problem.
Q. Do you have a records page?
A. No, and we will not ever create one. We do not see any reason to make our picks public AFTER the events have ended - anybody can do that and make it look good. Making the picks public BEFORE the start of chosen events will render obsolete the entire idea of a subscription based service. And we'll never host testimonials pages either, that's another cheap marketing tool we don't care for.
Q. Do you offer trial memberships?
A. No, this kind of membership is used primarily by users who keep on changing e-mail addresses in order to have access to information without paying the subscription fee. We've explored the idea of setting up weekly trial memberships for a quarter of the usual monthly fee, but we finally have decided to lower the monthly fee to the present value. This solution was also appreciated by our members, so we're happy with it.
Q. Do you have differentiate membership plans?
A. No, we have only one type of membership available and that's for a simple reason - if we can offer our best service for a reasonable price, why cutting it in half or any other way? The best answer to this issue about different types of membership is to have just one kind of membership, complete from the customers' point of view and affordable for everybody. There are websites and businesses on the internet that will charge you more for only one pick than the value of our monthly fee. We think we don't need to differentiate or divide our members into categories - if you've chosen us, you'll get the whole package.
A. The most likely reason for that problem is that you may have some kind of spam guard filter on. Please add our addresses to your e-mail's Address Book in order to avoid this problem.
Q. Do you have a records page?
A. No, and we will not ever create one. We do not see any reason to make our picks public AFTER the events have ended - anybody can do that and make it look good. Making the picks public BEFORE the start of chosen events will render obsolete the entire idea of a subscription based service. And we'll never host testimonials pages either, that's another cheap marketing tool we don't care for.
Q. Do you offer trial memberships?
A. No, this kind of membership is used primarily by users who keep on changing e-mail addresses in order to have access to information without paying the subscription fee. We've explored the idea of setting up weekly trial memberships for a quarter of the usual monthly fee, but we finally have decided to lower the monthly fee to the present value. This solution was also appreciated by our members, so we're happy with it.
Q. Do you have differentiate membership plans?
A. No, we have only one type of membership available and that's for a simple reason - if we can offer our best service for a reasonable price, why cutting it in half or any other way? The best answer to this issue about different types of membership is to have just one kind of membership, complete from the customers' point of view and affordable for everybody. There are websites and businesses on the internet that will charge you more for only one pick than the value of our monthly fee. We think we don't need to differentiate or divide our members into categories - if you've chosen us, you'll get the whole package.
Q. Do you employ third party monitoring?
A. No, we see no need to pay for nothing. As you can see, our only payment method is card payment and we use the services of one or more of industry's leading operators, so customers protection regulations as well as merchant anti fraud rules and guidelines apply. Under the European legislation this represents in itself a greater delivery guarantee than any 'proofing' by another web entity.
Q. How safe is paying to you?
A. We are not in any way involved in your payment operation. We use the services of third party internet payment processors, with secured web pages and encrypted communications (SSL). No actual transactions are processed by us.
Q. How is my provided contact information (email address) secured?
A. Your e-mail address will not be disclosed to third party entities other than our payment providers, obviously. Check our Privacy Policy for further details concerning information protection.
Q. I've signed up for a membership plan, but haven't paid. Where does that leave me?
A. Frankly, that is just half way. Your login information is not processed in any way and no membership is active until your payment is confirmed. Your e-mail address is added to our mailing lists and you will receive some of our general audience materials.
A. We are not in any way involved in your payment operation. We use the services of third party internet payment processors, with secured web pages and encrypted communications (SSL). No actual transactions are processed by us.
Q. How is my provided contact information (email address) secured?
A. Your e-mail address will not be disclosed to third party entities other than our payment providers, obviously. Check our Privacy Policy for further details concerning information protection.
Q. I've signed up for a membership plan, but haven't paid. Where does that leave me?
A. Frankly, that is just half way. Your login information is not processed in any way and no membership is active until your payment is confirmed. Your e-mail address is added to our mailing lists and you will receive some of our general audience materials.
Q. I want to extend my subscription to your services. What do I have to do?
A. Visit our Members page, use the form there and follow the provided instructions. We do not use recurring billing methods. For a better understanding of how our membership plan works take the time to read carefully the Membership page.
Q. I cannot read the messages I got from you. What happens?
A. Visit our Members page, use the form there and follow the provided instructions. We do not use recurring billing methods. For a better understanding of how our membership plan works take the time to read carefully the Membership page.
Q. I cannot read the messages I got from you. What happens?
A. In the unlikely situation that our messages are not displayed properly by your e-mail client please contact us and be sure to include in your message the subject, date and time of the message you have had trouble with as well as the type of mail client or web browser version you use to read your mail. We focus more on the contents than we do on the appearances; that's why we send ALL our e-mail messages in plain text only, so that the contents are available to most e-mail clients and web browsers.
Q. What leagues do you provide tips for?
A. For a list of the sports and leagues we cover please visit the leagues page.
Q. How often do you send out your picks?
A. The frequency of our picks delivery may vary depending on the events we've chosen. There will be at least one e-mail message every week, containing all the picks described in the Membership section. However, there could be two or even three e-mail messages per day.
A. For a list of the sports and leagues we cover please visit the leagues page.
Q. How often do you send out your picks?
A. The frequency of our picks delivery may vary depending on the events we've chosen. There will be at least one e-mail message every week, containing all the picks described in the Membership section. However, there could be two or even three e-mail messages per day.